Refund & Cancellation Policy

Effective Date: [16/10/2026]

1. Overview

GTSmartAI offers free and paid access to AI-powered tools, subject to the plans, prices, credits, features, and usage allowances shown at checkout. This Policy explains how customers may cancel paid subscriptions and request refunds. Nothing in this Policy limits rights that cannot lawfully be excluded under applicable consumer-protection law.

2. Subscription Billing and Renewal

A paid subscription may renew automatically at the monthly, annual, or other interval selected at checkout. The applicable price, billing frequency, taxes, and material restrictions should be displayed before payment. Unless otherwise disclosed, recurring charges continue until the customer cancels or the subscription otherwise ends.

3. How to Cancel

Customers may request cancellation through the subscription or billing settings in their GTSmartAI account, where that functionality is available, or by contacting [email protected]. We may reasonably verify ownership of the account before processing a support-assisted cancellation. Customers should submit cancellations before the next renewal date to avoid another charge.

4. Effect of Cancellation

Cancellation normally stops future automatic renewals. Unless the plan states otherwise, paid access continues until the end of the already-paid billing period, subject to applicable terms and enforcement rights. Canceling does not automatically reverse a payment for the current period. After the plan ends, paid features may revert to free-plan limits, and unused credits may expire if that was clearly disclosed when purchased.

5. When a Refund May Be Available

We will assess refund requests fairly, particularly when they involve duplicate payments, an incorrect charge, an unauthorized payment, a paid service that was not provided, a material service defect that we cannot reasonably remedy, or a refund otherwise required by law. We may request relevant transaction details and may first offer a suitable correction where doing so is lawful and appropriate.

6. Credits, Digital Services, and Usage

AI model calls, image or video generation, document processing, and other usage-based activities can consume computing resources or credits immediately. For services properly delivered and substantially used, we may decline discretionary refunds to the extent permitted by law and disclosed before purchase. This does not remove statutory remedies for misrepresentation, defective services, or non-delivery.

7. Trials, Promotions, and Plan Changes

Any free trial, promotional discount, one-time credit pack, upgrade, downgrade, or special enterprise contract is subject to the terms presented with that offer. If a trial converts to a paid subscription, the price and renewal conditions must be disclosed before enrollment. Promotional terms do not override mandatory consumer rights.

8. Requesting a Refund

Email [email protected] with your account email, transaction date, order or payment reference, amount charged, and a short explanation. For security, do not send account passwords or full bank-card numbers. We may ask for additional information reasonably needed to verify and resolve the request.

9. Review and Payment of Approved Refunds

We will acknowledge and assess requests within a reasonable time. If approved, a refund will usually be sent to the original payment method; the date on which funds become available depends on the payment processor and financial institution. If we decline a request, we will explain the reason to the extent appropriate and identify available routes for further review.

10. Third-Party Purchases and Chargebacks

If a subscription was purchased through a third-party marketplace, app store, or reseller, that provider’s billing and refund procedures may also apply. Customers should contact us before initiating duplicate disputes, but nothing here restricts lawful chargeback, banking, or consumer-complaint rights.

11. Questions, Complaints, and Changes

For billing complaints, contact [email protected]. You may also have rights to pursue a complaint with a competent consumer authority. We may update this Policy prospectively and will provide notice when required. The version applicable to a purchase and mandatory law govern the relevant refund rights.